Privacy Policy

Big Candy Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it may be protected and the choices available to you. It is intended for players in Australia and should be read together with the site’s other terms and responsible gambling information.

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How we handle personal information

When you create an account, browse the website, play games, make a deposit, request a withdrawal or contact support, Big Candy Casino may handle information that identifies you or can reasonably be linked to you. This information is used to provide and administer the service, help keep accounts secure and meet the obligations that apply to an online gambling business. We aim to collect information that is relevant to these purposes and not to use it in a way that is inconsistent with the reason it was collected.

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Personal information may be collected directly from you, automatically through your use of the website, or from service providers involved in account, payment, verification, security and customer support activities. In some circumstances, information may also be obtained from fraud prevention, identity verification or other authorised sources where this is necessary to confirm information, protect the service or meet legal and compliance requirements.

Information you provide

Account details, such as your name, date of birth, username, password, residential details and contact information.
Information supplied during identity, age or account verification, which may include copies of verification documents and information shown on those documents.
Payment and transaction information, including deposits, withdrawals, payment method details, account activity, gaming activity and records of relevant financial transactions. Payment details may be processed by specialist payment providers, and the site may not receive or store every part of a full payment card number.
Messages and records of communications with customer support, including information you choose to provide when asking for help or making a request.
Information about responsible gambling preferences, account restrictions or other settings where this is needed to apply your choices and support safer use of the service.

Why information is used

The information handled by Big Candy Casino may be used for the following general purposes. The exact information used will depend on the service you access, the request you make and the checks that are required.

To open, maintain and administer your player account, including confirming account details and providing access to available services.
To process deposits, withdrawals and other account transactions, and to maintain accurate financial and gaming records.
To verify identity, age, account ownership and eligibility, and to carry out checks designed to prevent fraud, money laundering, account misuse and other unlawful or harmful activity.
To provide customer support, investigate questions or complaints, respond to requests and keep a record of important communications.
To operate, maintain, test and improve the website, games, account features and technical systems.
To monitor security, detect unusual activity, prevent unauthorised access and protect players, the business and third-party service providers.
To send service messages, such as account, transaction, security or policy updates. These messages are needed to operate the account and are separate from optional marketing communications.
To send marketing or promotional communications where permitted and where you have chosen to receive them or where another lawful basis applies. Marketing messages will include an available way to stop receiving further marketing.
To meet record-keeping, reporting, tax, dispute-handling, court, law enforcement and other legal or compliance requirements that apply to the service.
To create aggregated or de-identified information for analysis, security, service performance and planning. Information used in this way is intended not to identify an individual player.

Where information is requested for account administration, verification, payment processing, security or a legal requirement, not providing it may mean that an account cannot be opened, a transaction cannot be completed or some features cannot be made available. If information is optional, this will generally be indicated through the relevant part of the website or account process.

Marketing choices

You can choose whether to receive optional marketing communications. You may unsubscribe by using the link or instructions in a marketing message, by changing the relevant account preference where available, or by contacting privacy support. Stopping marketing will not normally stop essential messages about your account, transactions, security, service operation or important policy changes.

Cookies, sharing and security

Cookies and similar technology

Big Candy Casino may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, support security, understand how the website is used and improve the player experience. Some cookies are necessary for account access and core functions. Other cookies may support analytics, personalisation or marketing, depending on the features in use.

You can manage or delete cookies through the settings in your web browser. Blocking or deleting some cookies may affect the availability or performance of account functions, games or other parts of the website. Browser settings differ, so you should check the help information for the browser and device you use.

When information may be shared

Information may be shared only where there is a business, security, service or legal reason to do so. This may include sharing relevant information with technology providers, payment providers, identity and age verification providers, fraud prevention services, customer support providers, professional advisers, auditors and other suppliers that help operate the website. These providers should use information only for authorised purposes and are expected to apply suitable safeguards.

Information may also be disclosed where necessary to protect the rights, safety or property of players or the service, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to establish, exercise or defend a legal claim. If the business or part of its operations is reorganised, transferred or combined with another business, relevant information may be included in that transaction, subject to appropriate privacy protections.

Security and storage

Reasonable technical, administrative and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Examples may include access controls, account security measures, monitoring, encryption or secure transmission where appropriate, and limiting access to people and providers who need information for an authorised purpose. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the service. Where this occurs, appropriate steps should be taken to protect the information and use it only for authorised purposes.

Your privacy rights and data requests

Subject to applicable requirements and reasonable verification of your identity, you may ask about the personal information held about you and how it is being used. You may also request that inaccurate or incomplete information is corrected. In suitable circumstances, you may ask for personal information to be deleted or for processing to be restricted. Some requests cannot be completed immediately or in full where information is needed to operate an account, prevent fraud, resolve a dispute, protect security or meet a legal or compliance obligation.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact privacy support at support@bigcandycasino.top. Please describe your request clearly and provide enough information for the relevant account or records to be located. You may be asked to confirm your identity before information is disclosed or changes are made. This helps protect personal information from unauthorised requests.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: identify information that is inaccurate, out of date or incomplete and explain the correction required.
Deletion: ask for information to be removed where there is no continuing reason to retain or use it.
Marketing consent: withdraw consent to optional marketing communications at any time. This does not affect processing already carried out before the withdrawal.
Privacy questions or complaints: provide details of your concern so it can be reviewed and addressed.

Retention of information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. Where information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. Players should review it periodically, particularly before continuing to use the service after a significant change. If an update requires notice or consent, appropriate information will be provided through the available account or website channels.